I. General Provisions
These Rules are established in accordance with relevant laws and regulations to optimize the platform’s delivery service processes, clarify the rights and obligations of both parties in scenarios involving pickup at designated locations and customer-paid delivery fees, and protect the legitimate rights and interests of users and the platform. These Rules apply to all transaction orders on this platform that support pickup at designated locations and customer-paid delivery fees. By placing an order, the user is deemed to have agreed to comply with all provisions of these Rules.
The platform reserves the right to amend these rules as required for operational purposes. Amended Rules will be prominently posted on the Platform’s homepage and will take effect seven days after such posting. If a user does not accept the amendments and requests to withdraw from the service, the Platform will handle the matter in accordance with relevant regulations.
II. Rules for Selecting Service Methods
This platform offers two non-home-delivery service options: “Pickup at Designated Pickup Points” and “Third-Party Delivery (Customer Pays Shipping Costs).” Users may select the option that best suits their needs when placing an order:
- Pickup at a Designated Pickup Point: Users who select this service when placing an order are not required to pay delivery fees but must personally go to the designated pickup point selected at the time of ordering to collect the goods; only existing pickup points available at the time of ordering are supported; custom pickup points are not supported.
- Third-Party Delivery (Customer Bears Shipping Costs): By selecting this service, users agree to bear all delivery costs themselves. The platform does not provide shipping subsidies or discounts. Shipping fees are automatically calculated based on delivery distance, product weight, and volume; they are collected by the platform and settled centrally with the delivery service provider.
III. Rules for Self-Pickup at Designated Pickup Locations
1) Pickup Point Information
- The designated pickup locations on this platform are those selected by the customer at the time of order placement.
- Designated pickup locations provide only temporary storage and pickup services; they do not offer additional services such as returns, exchanges, setup, or repairs. For any after-sales service requests, please contact the platform's official customer service directly.
2) Order Fulfillment and Pickup Timelines
- After a user completes payment and places an order, the platform will arrange for the goods to be prepared based on the order information. Once the goods arrive at the designated pickup location, the app will send the user a pickup code, along with the pickup address and operating hours. Upon receiving this notification, the user must go to the designated pickup location to collect the goods within 72 hours.
- During major promotional events and statutory holidays, delivery to the designated pickup location may be delayed by 1–2 business days. The specific arrival time is subject to the notification in the app.
- For time-sensitive items such as fresh produce and perishable foods, users must pick up their items within 24 hours of receiving the pickup notification. If items remain unclaimed for more than 48 hours, the platform reserves the right to dispose of the items and will not be liable for refunds.
3) Self-Pickup Process and Important Notes
- When picking up items, users must present the pickup code from the app and their own ID card; items may be collected once the information has been verified. If authorizing another person to pick up items on your behalf, the authorized representative must present both the pickup code and the authorizer’s ID information; items may be collected only after verification is complete. Once pickup is completed, the items are deemed to have been delivered correctly.
- This platform's pickup locations are open for pickup only on weekdays from 9:00 a.m. to 6:00 p.m. Please plan your pickup time accordingly to avoid making a trip for nothing.
- Users should inspect the packaging, quantity, and appearance of the goods on the spot before taking them away; if any issues such as damage, incorrect or missing items, or spoilage are discovered, users may refuse to accept the goods on the spot and contact the platform’s customer service immediately for resolution. The platform will process a full refund or reship the goods free of charge.
- During the temporary storage period, the designated pickup location will properly safeguard the items. If items spoil, are damaged, or are lost due to the user’s failure to pick them up on time or to inspect them promptly, the user shall bear the corresponding losses.
IV. Delivery Rules for Customer-Paid Shipping
1) Rules for Calculating Delivery Fees
- Shipping fees are automatically calculated by the system based on the item’s weight, volume, and delivery distance. The specific shipping fee amount is subject to the amount displayed on the page at the time of order placement. Shipping fees are paid to the platform along with the item price, and the platform will settle the fees with the delivery service provider on a unified basis.
- After order is placed, if the user changes the delivery address and the newaddress results in a difference in shipping fees, the user must pay the difference before redelivery can be arranged;
- If an order contains multiple items, shipping fees are calculated based on the total weight and volume of all items combined and are not charged separately.
2) Delivery Timeline
Delivery timelines may be extended due to force majeure events such as major promotional campaigns, pandemic control measures, extreme weather, or natural disasters. The platform will promptly notify users via the app and shall not be held liable for any delays in delivery.
V) Refund and Return Shipping Fee Rules
- If a pickup method is requested before the item is shipped, the shipping fee paid will be refunded in full; requests to change the pickup method after the item has been shipped will not be supported by the platform.
- For returns due to product quality issues or platform errors (such as incorrect or missing shipments), the platform will cover both ways' shipping costs. Users may pay the shipping costs upfront and contact the platform for reimbursement upon presentation of proof of payment; for exchanges requested for personal reasons, the user is responsible for both ways of shipping costs.
VI. Rules for Handling Exceptional Issues
- Orders for self-pickup at designated pickup points: If normal pickup services cannot be provided due to the temporary closure of a pickup point, the user may contact the platform’s customer service; the platform may arrange for delivery at the user’s expense.
- Orders with Customer-Paid Delivery Fees: If the user cannot be reached three consecutive times after the item is delivered, or if the user refuses to sign for the item without cause, the item will be returned to the platform, and the delivery fee paid will not be refunded.
- If items are lost or damaged during delivery or temporary storage, the platform will assist the user in holding the delivery service provider or pickup location accountable. The platform may issue a full refund or reship the items free of charge, and any delivery fees already collected will be fully refunded.
- In the event of a dispute between the customer and pickup point staff, the customer may contact the platform’s official customer service for mediation; the platform will provide a resolution within 24 hours.
VII. Supplementary Provisions
Matters not specified in these rules shall be governed by the platform’s other service rules; if any provision of these rules conflicts with laws and regulations, the provisions of laws and regulations shall prevail. These rules shall take effect seven days after their public announcement, and the platform reserves the right of final interpretation.
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