Privacy Policy

Effective Date: 1st June, 2026

Welcome to Muerps Global AI Cross-Border E-Commerce Platform (hereinafter referred to as "we," "us," or the "Platform"). This policy is intended to help you understand how we collect, use, store, and share your personal information, as well as the rights you have over your personal information. This policy applies to all shopping, browsing, after-sales service, and other service scenarios on the Platform. By using the Platform's services, you are deemed to have agreed to all the contents of this policy; if you do not agree, please stop using the Platform's services immediately.

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I. Types of Personal Information We Collect

We only collect personal information that is necessary to provide you with services, in accordance with legal and regulatory requirements and service needs. The specific types collected fall into the following categories:

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1) Information You Voluntarily Provide

Registration and Account Information: When you register a Platform account, you are required to provide a mobile phone number and SMS verification code.
Transaction Information: When you place an order for shopping, you are required to provide a shipping address, recipient name, and contact phone number; when you pay for an order, we collect your order information and payment records, but we do not collect your complete bank card or payment account sensitive information, as such information is collected and managed by third-party payment institutions in accordance with their own privacy rules.
After-Sales and Customer Service Information: When you apply for exchanges or contact customer service for inquiries or complaints, you are required to provide order information, a contact phone number, a description of the issue, and any relevant supporting documents you voluntarily provide.
If you request a withdrawal, we will require youto provide your name, ID card number, and bank card information. This is usedto complete the transfer, ensure account security management, and meetregulatory compliance requirements.

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2) Information We Automatically Collect

Device and Log Information: When you access the Platform, we automatically collect the device information you use (device model, operating system version, and unique device identifier) and network log information (IP address, browser type, access time, browsing history, and click records).
Location Information: If you have enabled the device location permission, we collect your approximate location information to recommend nearby pickup points and estimate delivery times; you may disable the location permission at any time in your device settings, and core platform services will not be affected after disabling.

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II. How we use your personal information

We only use your personal information for the following lawful purposes:

Completing Core Transaction Services: Processing your orders, arranging delivery or self-pickup, completing payment settlements, and handling after-sales exchanges/refunds are necessary processes for us to provide e-commerce services to you.
Ensuring Account and Transaction Security: Verifying user identity, preventing risks such as fraud, malicious order manipulation, and account theft, and responding to security incidents to protect the legitimate rights and interests of both you and the Platform.
Sending Service Notifications: Sending you necessary service notifications such as order status, logistics information, and after-sales progress. Such notifications are core transaction information and cannot be unsubscribed from.
Marketing and Promotions (Subject to Your Consent): Only with your prior consent, we send you marketing notifications such as Platform activities and promotional offers; youmay unsubscribe at any time via the SMS unsubscribe link or through Platformsettings, and after unsubscribing, we will no longer send you marketing communications.

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III. How We Share, Transfer, and Publicly Disclose Your Personal Information

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2) Sharing

We do not share your personal information with any unrelated third parties other than our third-party partners. We only share your information in the following circumstances:

Delivery Service Needs: To complete the delivery of your order, we need to share your recipient name, contact phone number, and shipping address with partner delivery service providers and pickup point operators, solely for delivery and pickup purposes and not for any other purposes.
Payment Settlement Needs: To complete payment settlements, we share necessary order information with third-party payment institutions and banks to complete payment and refund processes.
Compliance-Related Sharing: When we are required by laws, regulations, or government authorities to provide your personal information to third parties, we will do so in accordance with the law and will require the recipients to protect your personal information in compliance with legal and regulatory requirements.

All our third-party partners are required to sign confidentiality agreements, which stipulate that they must not use your personal information beyond the authorized scope and must comply with privacy protection obligations.

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2) Transfer

We do not transfer your personal information to any third party, except in the event of a platform merger, division, asset acquisition, or similar circumstances. In such cases, we will require the new entity holding your personal information to continue to comply with the provisions of this Privacy Policy; otherwise, we will require that entity to obtain your consent anew.

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3) Public Disclosure

We only publicly disclose your personal information in the following circumstances: when we have obtained your explicit consent or when disclosure is required by mandatory laws or regulations.

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IV. Your Rights Over Your Personal Information

You have the following rights over your personal information by contacting customer service:

Right of Access and Inquiry: You may inquire at any time about your account information, transaction information, and personal profile and learn about the personal information we have collected about you.
Right of Rectification: If you find that your personal information is incorrect, you may apply at any time to correct your shipping address, contact phone number, and other information.
Right of Deletion: After you cancel your account, you may apply for us to delete your personal information, unless otherwise provided by laws and regulations.
Right to Withdraw Consent: You may withdraw your consent for us to use your personal information for non-core services such as marketing and promotions or location collection at any time. Withdrawal of consent will not affect the services we have provided based on prior authorization.
Right to Cancel Account: You may apply to cancel your platform account at any time. After cancellation is completed, we will cease collecting your personal information and will delete or anonymize your personal information in accordance with laws and regulations, unless otherwise provided by laws and regulations.

We will process your rights requests within 15 working days. Requests that meet the requirements will be processed accordingly, and if a request does not meet the requirements, we will explain the reasons to you.

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V. How We Store and Protect Your Personal Information

Storage Location: The personal information we collect about you is stored within the territory of Hong Kong. Except as otherwise provided by laws and regulations or with your explicit consent, your personal information will not be transferred overseas.
Storage Period: We only store your information for the shortest period necessary to achieve the purposes for which the personal information was collected. After account cancellation, we will delete your personal information in accordance with laws and regulations; information that exceeds the storage period will be anonymized or deleted.
Security Protection: We adopt security technical measures and management systems that meet industry standards to protect your personal information from disclosure, tampering, or loss. We provide privacy protection training to our employees and restrict the scope of personnel who have access to your personal information. In the unfortunate event of a personal information security incident, we will notify you in a timely manner in accordance with laws and regulations and report to the relevant regulatory authorities.

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VI. Third-Party Service Links

The platform may contain links to third-party services (such as third-party payment services, third-party merchant stores, marketing activity links, etc.). These third-party services have their own independent privacy policies. When you click to enter a third-party service, the third party's privacy rules apply, and we assume no responsibility for the privacy practices of third parties. We recommend that you carefully read the privacy policy of the third party before using such services.

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VII. Protections of Minors

Our services are intended for adults aged 18 and above. If you are a minor under the age of 18, you are required to obtain the consent of a guardian to use our services. We do not intentionally collect personal information from minors. If we discover that we have inadvertently collected personal information from a minor, we will immediately delete it.

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VIII. Policy Updates

We may revise this Privacy Policy in response to updates in laws and regulations or adjustments to platform services. The revised Privacy Policy will be posted on the Platform's official homepage and will become effective 7 days after posting. If the revision involves changes to core rights and obligations, we will notify you via SMS or pop-up notification. Your continued use of the platform's services will be deemed as your acceptance of the revised policy.

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IX. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or our personal information processing practices, please contact us through Platform customer service, and we will respond to you within 3 working days.